“He who has health has hope, and he who has hope has everything”
Billing, Fees and Fine Print
Billing Policy
Our billing policy is reviewed annually, and you will be informed of changes that may affect you at least four weeks prior to implementation.
Our billing policy reflects our desire
to provide our patients and staff with the highest quality of premises, equipment, service, convenience and care,
to reward patients for pursuing preventative and planned care, and
to provide equitable access to high quality primary care for all people regardless of income.
Payment is on the day of consultation only, by cash, cheque, EFTPOS or credit card. A Medicare rebate will be directly deposited back into your account if you are registered for same day claiming.
New Workcover and TAC claims dating from January 16, 2023 onwards will be charged at standard consultation rates. Please present your receipt to Workcover or TAC for reimbursement.
From 1 July 2026 bulk-billed patients will be required to authorise Medicare to pay their benefit directly to the healthcare provider. Read more about the Assignment of Benefit process below.
See our fee menu below for costs of care, and if you are experiencing financial hardship, please discuss this with our finance manager or with your doctor.
PLEASE NOTE – all urgent out-of-hours consultations and Sunday consultations are billed at the full private fee.
Cancelling or missing an appointment
Please telephone the clinic with at least two hours notice if you can’t get to a scheduled appointment.
If you fail to make it without cancelling, you’ll be charged a fee of $30 (classic consult) or $50 (comprehensive consult). No further appointments will be made until the fee is paid.
Code of Kindness Policy
Please take responsibility for the energy you bring to the clinic. Your words matter. Your actions matter. Our team and all our patients matter.
Take a slow, deep breath. We’re here to help hold whatever you bring, as long as you bring kindness too.
Thank you.
Check in with our Code of Kindness Policy below.
Prescription of addictive medications
We take our prescription responsibilities very seriously. Please be aware that no addictive medication will be prescribed to patients on an initial visit under any circumstances. Patients who require long term prescription of addictive medications (including but not limited to opiates and benzodiazepines) will only receive these scripts after undertaking a thorough assessment of the indication, signing a treatment contract and undertaking additional evidence-based active therapies to support their wean off these medications. Repeat scripts for addictive medications will not be issued without a face to face appointment.
Appointment Pricing
Here is an explanation of our fees. Prices increased from 5th January 2026 in line with the Consumer Price Index.
General practitioner consultations |
you pay |
medicare pays |
total |
| Express appointments (5 minutes) | $ 27.45 | $ 20.05 | $ 47.50 |
| Classic consultation (15-20 minutes) | $ 49.10 | $ 43.90 | $ 93.00 |
| Comprehensive consultation (30-40 minutes) | $ 81.10 | $ 84.90 | $ 166.00 |
| Extended comprehensive (only at doctors request) | $ 105.90 | $ 125.10 | $ 231.00 |
General practitioner consultations - concession rates |
|||
| Express appointments (5 minutes) | $ 12.45 | $ 20.05 | $ 32.50 |
| Classic consultation (15-20 minutes) | $ 21.40 | $ 43.90 | $ 65.30 |
| Comprehensive consultation (30-40 minutes) | $ 34.60 | $ 84.90 | $ 119.50 |
| Extended comprehensive (only at doctors request) | $ 40.00 | $ 125.10 | $ 165.10 |
Sunday rates |
|||
| Express appointments (5 minutes) | $ 29.50 | $ 33.80 | $ 63.30 |
| Classic consultation (15-20 minutes) | $ 58.35 | $ 57.15 | $ 115.50 |
| Telehealth consultation (15-20 minutes) | $ 71.60 | $ 43.90 | $ 115.50 |
| Comprehensive consultation (30-40 minutes) | $ 85.00 | $ 98.00 | $ 183.00 |